Helpdesk Normal Hours
Mon-Friday	8:00am - 9:30pm
Saturday	8:30am - 1:00pm
Helpdesk Break Hours
Mon-Thurs	8:00am - 8:00pm
Friday	8:00am - 5:00pm
Saturday	8:30am - 1:00pm

Questions or comments?
Click Here

Welcome to the CTU Helpdesk

The online helpdesk is the source for information and technical support for the students and faculty of Colorado Technical University. Here you will find user manuals, FAQs, and other resources to help you get the most out your laptop. Check back often to get current information and announcements relating to the CTU laptop program.

Problems With The New Student Portal?

If you are having trouble with the student portal you can submitt an error report to the helpdesk. Please include as many details as you can. You can also upload a screen shot of the error you are getting.

Need help connecting to a wireless network?
Download the Wireless Network connection guide

Text area not displayed when composing or
replying to a message in the Student Portal email

Problem: When composing a new message or replying to a message in the student portal email system, you cannot type in the message body text area.
Cause: The web page requires the Microsoft Dynamic HTML editing control add-on to be installed.
Solution: Click the yellow bar at the top of the web page and select "Install ActiveX Control" to Install the add-on. Download detailed instructions

Tutor Schedule

Tutors are available to assist students with Accounting, Algebra, English, Excel, Access, and Computer programming. Tutoring is a service provided to students by the University at no cost.
Schedules are available in the Resource Center and HERE.

New FAQs
	What is this software restriction policy warning? What is online phishing? How can I save Tegrity recordings to my iPod or MP3 player?

Peer to Peer File Sharing Applications

Just a friendly reminder...

As stated in the Electronic Information Policy, peer to peer file sharing platforms such as but not limited to Ares, Napster, Kazaa, Grockster, Limewire, Morpheus, WinMX, Bear share, etc. are not allowed on the CTU-issued laptops.

TeamConnect